![]() (Please ignore the warning as your notes on your iOS device will be safe.) Choose Delete Account on the Account Info page, and confirm.Sign back in with "Sign in with Apple", choosing the “Hide my Email” option so that you can get into the original Goodnotes account.In Goodnotes, sign out from the Account Info page.Open device Settings > Apple ID > Password & Security > Sign in with Apple > Goodnotes > Stop Using Apple ID.You will need to delete that Goodnotes account tied to that "Hide My Email" address and log back in with your real email address: Deleting your account on iOS device will result in the removal of associated data and subscription purchased on these platforms. Do not proceed if you are using Goodnotes on Android/Windows/Web. Important: These steps is applicable exclusively for iOS only users. Since the actual email address created another Goodnotes account that's different from the first Goodnotes account, this error pops up. but then signed back in to the app with your actual email address. You might have created your very first Goodnotes account with a " Hide My Email" address, e.g. If you can't find any such receipts in your email inbox, check your Purchase History. The purchase could be for unlocking the full app (GoodNotes 5 or Goodnotes 6), or any digital item (free or paid) like elements, paper templates, covers. The Order ID of any in-app purchase made from within the app, e.g.Please open Goodnotes ⚙️ menu in the library view > About > Export Diagnostic Data. If the issue persists, please send us the following details for our investigation: (*) Not applicable to the one-time payment or the free plan. You won't be charged again until the next renewal date. Sign in to the Goodnotes account you want to move your subscription to.(Ignore the Delete Account warning as your notes will be safe on the iOS device however, if you also have a separate Goodnotes library on other platforms with the same Goodnotes account, see Delete your account.) Once signed in, tap the ⚙️ icon in the top-right corner of the Library view > Account Info (first option) > Delete Account, unsubscribe from the yearly plan if prompted (*), then confirm.If you want to transfer your subscription/one-time payment to another Goodnotes account (via a different Apple/Google/Microsoft account), you will still need to sign in to that very first Goodnotes account as above, and delete it:.In that email, you'll see the login provider and the actual account that you can use to log in to Goodnotes: You can look for the oldest Welcome email that you should have received via the email address with which you created a new Goodnotes account.For example, if you chose "Sign in with Google" and signed in to the app to create that Goodnotes account, use that same Google account to sign in to Goodnotes (assuming you're still using the same App Store account on your device). Sign in to the very first Goodnotes account that you created.Switching to another plan from device Settings > Apple ID > Subscriptions > See All Plans.Tapping Restore Purchase on the same screen (as it's expected that the app won't find your Goodnotes 6 purchase). ![]() In this case, the app sees this Goodnotes account as different from the one tied to your App Store receipt and shows this error while switching you to the free plan of Goodnotes 6.ĭoing any of these will not work to resolve this issue: You unknowingly choose "Sign in with Google" (instead of "Sign in with Apple") and sign in successfully with a Google account that happens to have the same email address as the Apple account you used in step 1.You'll also be signed out of Goodnotes on the current device if you've downgraded to GoodNotes 5 on another device.You sign out of Goodnotes (or downgrade to GoodNotes 5, if you also own GoodNotes 5).You start the free trial, or buy the yearly plan or the one-time payment.After this, your App Store receipt (retrieved from the current App Store account that's currently logged in to the App Store app on the device) will be uploaded to our backend so that you can be recognized as a subscriber.You choose "Sign in with Apple" and sign in successfully with your Apple account.Here's an example scenario of when this issue occurs: Your App Store account (aka "Media & Purchases" account, what you use to make App Store purchases) can be tied to only one Goodnotes subscription (including the free trial) / one-time payment. This is likely because you've already created a Goodnotes account tied to your App Store account, but are currently logged in to another Goodnotes account. When you log in to Goodnotes 6, you might run into this error:
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